Frequently Asked Questions
FAQ – Software Download Store
1. Orders & Delivery
Q: How will I receive my software after purchase?
A: All products are 100% digital. After your payment is confirmed, you’ll get instant access on the “Thank You” page + an email with your download link and license key. Delivery usually takes Less then 5 minutes. Check spam/promotions if you don’t see it.
Q: Do you ship physical copies or USB drives?
A: No. We only sell downloadable software and digital license keys to keep costs low and delivery instant.
Q: I didn’t get my email. What do I do?
A: 1. Check spam/junk folder
2. Make sure you typed your email correctly at checkout
3. Still missing? Contact support at contact@rhss.info with your order # and we’ll resend it within 2 hours.
2. Licensing & Activation
Q: Is this a one-time purchase or subscription?
A: It depends on the product. Each product page clearly states if it’s a Lifetime License, 1-Year License, or Subscription. Subscriptions auto-renew unless you cancel.
Q: How many devices can I install on?
A: License terms vary by product. Most single-user licenses allow 1-2 devices. Check the “License Details” tab on the product page before buying.
Q: Is the software genuine and legal?
A: Yes. We’re an authorized reseller/distributor. All keys are sourced directly from the publisher and are 100% genuine, with full access to updates from the vendor.
Q: Can I transfer my license to another computer?
A: Usually yes. Deactivate/uninstall from the old device first, then activate on the new one. Some publishers limit transfers — see their EULA for details.
3. Compatibility & Tech Support
Q: What are the system requirements?
A: Full system requirements are listed on each product page under “Specs”. Please verify OS version, RAM, and disk space before purchasing.
Q: Do you offer installation support?
A: We provide basic download/activation support for 30 days post-purchase. For in-depth technical issues or how-to questions, please contact the software publisher directly. We’ll point you to the right place.
Q: What if the software doesn’t work on my PC?
A: If the software fails due to compatibility and you meet all listed system requirements, contact us within 7 days. We’ll troubleshoot, and if unresolved, you may qualify for a refund per our Refund Policy.
4. Payments, Refunds & Cancellations
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Amex, UPI, Net Banking, PayPal, and major wallets. All transactions are encrypted and PCI-DSS compliant.
Q: Can I cancel my order?
A: You can cancel anytime before the download link is accessed or the license key is viewed. Once a key is revealed or the file is downloaded, the order cannot be cancelled due to the digital nature of the product.
Q: What’s your refund policy?
A: Because keys can’t be “returned”, all sales are final except in these cases:
1. Duplicate purchase
2. Key doesn’t activate and publisher support can’t resolve it
3. Product not as described and issue reported within 7 days
Chargebacks without contacting us first may result in license revocation. See full Refund Policy here:
Q: Can I get an invoice/GST bill?
A: Yes. Enter your GSTIN/company name at checkout. A tax invoice is emailed automatically. Need changes? Email support within 24 hrs of purchase.
5. Updates & Upgrades
Q: Do I get free updates?
A: If you bought a Lifetime License, you get all minor + major updates. For 1-Year licenses, updates are free during your active period. Subscription plans always include updates.
Q: How do I upgrade to a higher edition?
A: Contact support with your current order #. We’ll prorate your upgrade in most cases and send a new key.
6. Security & Privacy
Q: Is my download safe? Are files scanned?
A: Yes. All files are hosted on secure servers and scanned for malware. We never modify vendor installers. Always download from the link in your email.
Q: Do you store my credit card info?
A: No. Payments are processed by Razorpay/Stripe/PayPal. We never see or store your full card details.
Q: Will you share my email with the software company?
A: For some products, yes — the publisher requires your email to register the license. We disclose this on the product page. We don’t sell your data. See our Privacy Policy.